How long does shipping take?
Our standard shipping typically takes 3-5 business days for domestic orders. Please note that shipping times may vary based on your location and any potential shipping delays.
Do you ship internationally?
Yes, we offer international shipping. International orders usually take 7-14 business days to arrive, depending on the destination and customs processing times.
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: hafmeow00@gmail.com
- Live Chat: Available on our website during business hours.
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.
FAQ- HAF-MEOW
Welcome to our FAQ page! We know that shopping online comes with questions, and we’re here to make your experience as smooth as possible. If you don’t see your question here, feel free to contact us—we’re always happy to help!
Shipping & Delivery
How long does shipping take?
• USA: 7-14 business days
• International: 14-21 business days
Where do you ship from?
We work with trusted suppliers worldwide to bring you high-quality products at the best prices. Your order may be shipped from different locations, depending on availability and your shipping address.
Can I track my order?
Yes! Once your order is shipped, we’ll upload the tracking information as soon as possible. You can check the status on our Track Your Order page.
Do you offer express shipping?
At the moment, we only offer standard shipping, but we’re working on adding more options in the future!
Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery. If you’re not satisfied with your order, please contact us, and we’ll help you process a return.
How do I request a return?
Simply reach out to us with your order number and details about the issue, and we’ll guide you through the return process.
Who covers the return shipping costs?
If the return is due to a defective or incorrect item, we’ll cover the shipping costs. Otherwise, the customer is responsible for return shipping.
When will I receive my refund?
Refunds are processed once we receive the returned item. It may take 5-10 business days for the refund to appear on your payment method.
Orders & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely.
Can I cancel or change my order?
We process orders quickly, but if you need to make a change, contact us as soon as possible. If your order has already been shipped, we won’t be able to modify it.
What if I receive the wrong or damaged item?
Oh no! We want to make this right. Please send us a photo of the item, and we’ll arrange a replacement or refund immediately.
Contact Us
Still have questions? We’re happy to help!
Email us: [hafmeow00@gmail.com]
Call us: [Your Phone Number] (if applicable)
Message us: [Your Social Media / Live Chat]
We’re here to make sure you and your furry friend have the best experience with HAF-MEOW! 